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What’s on my mind…

21 June 2005

Worried about the negative sentiment towards business. There are three pressing issues, each representing a direct challenge, are what occupy his mind.

To much is a bad thing...

04 May 2005

Catherine Entwistle, director of specialist services at Alexander Forbes Risk Solutions, says that caution needs to be given to creating an over-regulated business environment in South Africa and one which encourages companies to consider delisting, due t

Caught in the Act

06 December 2004

No more whiskey please, we are governed by the Corruption Act.

Busted

07 November 2004

The Competition Commission has investigated the Institute of Estate Agents of South Africa (IEASA), following a complaint initiated by the Commissioner of the Competition Commission.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

View the Results

More change looming

21 September 2004

Analysts acknowledge reporting

25 August 2004

A life of its own

06 May 2004

In need of a Corporate Governance course?

15 April 2004

Compliance - Regulatory / Corporate Governance