Understanding profitability in life insurance is a vital

Understanding profitability in life insurance is a vital, yet challenging endeavour for its many stakeholders. Swiss Re’s newest sigma publication offers a guide to the fundamentals of understanding and measuring life profitability Page 1/

While life insurers have a good value proposition for their policyholders, they lack an easy and
understandable way to explain to other stakeholders how they create value and earn profits. Swiss Re’s latest sigma study, “Understanding profitability in life insurance”, discusses the need
to arrive at a standard framework for communicating the value and performance of life insurance companies.

Unlike many other industries, life insurance is a business with longterm products and services whose profitability cannot be measured without a long-term lens. Insurers monitor and manage performance on an ongoing basis, but because life insurance policies remain in force for many years, the ultimate profitability of the business is only known years later when all policy obligations have been fulfilled. To understand competitiveness and operating performance, different stakeholders rely on different measures, making communication difficult and resulting in a kaleidoscopic view of profitability.

“Life insurance plays a key role in managing risks in modern societies. Today, many generations rely on life and health insurance products and this will also be the case in the future as state-funded social health and retirement programmes feel the burden of their ageing societies.
Understanding how the life industry is performing is important for all stakeholders. Investors need to understand profitability to assess investment decisions, policyholders and regulators have a vested interest in the financial viability of life insurers, and for management,
accurately reporting and understanding profitability is crucial for business steering,” says Lukas Steinmann, co-author of the sigma report.

How do life insurers create value?
Life insurers create value through insurance and investment  operations. There are three principle sources of profits — underwriting margin, investment result, and fee income. The earnings profile of a company is significantly influenced by its product mix. The products that the industry offers today range from pure risk protection, such as term or disability insurance, to predominantly savings, such as unitlinked products or deferred annuities. The drivers of profitability vary
significantly along this spectrum and depend on how risks are allocated between the insurer and the policyholder. For example, insurers' results for protection products rely heavily on  underwriting experience, while earnings from savings products depend mostly on fee income and the allocation of investment results.

More transparency and detailed profitability reporting by product segment may help investors to better understand and judge company performance.

Why is understanding profitability in life insurance so difficult?
“Life insurance companies tend to report their profits using accounting-based quarterly reports. The statutory and GAAP/IFRS accounting-based indicators do provide a high-level picture of life insurers' historical performance, but they fail to fully capture the longterm nature of life and health insurance operations. Also, comparison across countries and companies is hampered due to differing rules and practices,” says Milka Kirova, co-author of the sigma study. There is
limited disclosure of performance at the product level and few insights into a product's risk profile and its consequences for future earnings. Also missing from accounting-based metrics is the cost of capital required to support the business.

Together, these issues result in rather opaque profitability figures  which make it difficult for stakeholders to truly understand and judge a company’s earnings and sustainability in the future. However, a more forward-looking approach to measuring life insurance profitability,
though it is often used only by life insurers’ top management, is available through the embedded value framework.

Embedded value-based reporting in life insurance is indispensable for holistic decision making
Embedded value (EV) is a framework that seeks to quantify future cash flows of insurance products and the cost of capital for business lines with varying risk profiles. While EV concepts are indispensable for internal purposes, they have not gained acceptance everywhere for
external reporting to investors. Today, insurers face a dilemma: in many cases top management makes decisions based on embedded value concepts, while investors often rely on traditional accountingbased measures.

Steinmann adds that “a growing number of companies are developing and promoting their own performance metrics to supplement traditional accounting-based financial reporting. But there is a thin line between providing more valuable information and confusing stakeholders with varying profitability measures. A sophisticated measure, such as the market consistent embedded value concept (MCEV) or Swiss Re's very similar Economic Value Management framework, may also be useful for external reporting if it gains acceptance. In the future, insurance specific accounting rules and new regulatory frameworks may also help to standardise financial reporting and make insurance profitability more accessible to all stakeholders.”