Mutual & Federal launches mobile claims assessment unit

Mutual & Federal, a member of the Old Mutual Group, has today (18 May 2011) announced the launch of its mobile claims assessment unit at the annual NAMPO Harvest Day, an agricultural fair held in the Free State province.

The mobile claims assessment unit will improve client service and assessments, as well as increase our normal claims hub footprint,” says Sedick Isaacs, executive general manager for Claims at Mutual & Federal.

“This means we can now deploy skills speedily to assist in any area and particularly in outlying areas, where catastrophes may be experienced. With the mobile claims assessment unit, assessors and resources with specific skills can now be utilised to assist in assessing catastrophe-type claims or for any other purpose where a mobile service is required,” adds Isaacs.

The mobile unit that will be used for this new initiative is equipped with a scanner, printer, laptop, internet connectivity, bluetooth connection, GPS and a tracking device.

“We are truly excited to have launched our office on wheels, adding value to our clients through our increased footprint in Gauteng and unique service offering and will certainly consider expanding this initiative to other parts of the country,” concludes Isaacs.

For more information on the mobile claims assessment unit, contact: [email protected] or phone 078 804 8717.