Mutual & Federal customers severely affected by recent hailstorms in Gauteng

12 December 2013 Heidi Dias, Mutual & Federal

Leading insurer, Mutual & Federal, registered over 2400 claims, since the recent hailstorms in Gauteng and the Western Cape floods.

"We have been inundated with claims since the first day of the disastrous Western Cape floods and the dreadful Johannesburg hailstorms”, says Heidi Dias, Head of Claims at Mutual & Federal. "We are likely to see an increase in the number of claims due to the severity of the recent hailstorm in the Gauteng region”, she adds.

Mutual & Federal, one of the first short-term insurers to launch the weather alert service to clients, will still need to evaluate the success of the service in mitigating such risks for customers. According to Dias, "We have received feedback from our Business Partners and customers thanking us for the early warning but it is still too soon to establish the effectiveness of the service”.

The short-term insurer has received an influx of claims since October – all related to extreme weather conditions. The first Gauteng hailstorm on 11 November 2013 resulted in 856 claims being registered. The Western Cape floods on 15–16 November 2013, has resulted in 462 claims being registered. The latest hailstorm on 28 November 2013 has resulted in just over 1000 claims being registered and more are expected.

Mutual & Federal has subsequently deployed several additional motor and non-assessors from outlying hubs to assist in expediting the assessment process.

The short-term insurer has been consistent in implementing a contingency plan to deal with the influx of claims and to visit the affected areas. In commenting on the contingency plans in place to help customers affected by the recent hailstorms, Dias says, "Our assessment centres in Boksburg and Cresta are open on Saturdays to accommodate walk-in clients.”

Customers in affected areas are urged to call the Mutual & Federal Call Centre on 0860 24 7 365 for assistance.

Mutual & Federal is a member of the Old Mutual Group and one of the leading short-term insurers in southern Africa. It prides itself on helping customers turn their setbacks into comebacks.
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