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Mutual & Federal coping, despite influx of claims

13 November 2012 Mutual & Federal

Mutual & Federal, a member of the Old Mutual Group, has announced that it is maintaining its service levels, despite the influx of claims that were triggered by the Polokwane and Gauteng hailstorms last week.

“Two days after the Polokwane hailstorm we registered seven large commercial property claims amounting to R3.5 million”, confirms Heidi Dias, the Head of Claims at Mutual & Federal.

By Friday, 9 November 2012, the East Rand had recorded claims valued at approximately about R6.2 million.

Despite the influx, Mutual & Federal has assured its affected customers that it is working tirelessly to deliver its promise of protecting what’s important to them.

“We have set up a temporary assessment centre at our Polokwane branch which will open from today (Monday, 12 November). This centre will complement our unique Mobile Assessment Unit that is stationed within Polokwane to speed up the assessment and authorisation of claims”.

“We have also commissioned additional service providers to assist with the influx of claims during this time; and local teams of hail dent experts are operating from Polokwane as of today”, confirms Dias.

Mutual & Federal has also extended office hours at its Cresta, Boksburg and Pretoria Multi-purpose Centres for the convenience of Gauteng customers with minor vehicle damages. Staff at itsContact Centre are working overtime to maintain service levels.

“We urge all our customers affected by the hailstorms to register their claims promptly to ensure that they receive immediate assistance”, appeals Dias.

Mutual & Federal is one of the leading short-term insurers in southern Africa.


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