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MUA clients set to benefit from new concierge service

28 May 2014Christelle Fourie, MUA
Christelle Fourie, Managing Director at MUA.

Christelle Fourie, Managing Director at MUA.

Most affluent individuals lead a very demanding life, with jam-packed schedules, meaning that every minute counts. In order to assist their clients to save valuable time when it comes to their insurance needs, MUA Insurance Acceptances has launched its new MUA Concierge service – a first-of-its-kind for the executive South African insurance market.

Christelle Fourie, Managing Director at MUA, says, "After many years of tailoring solutions for the HNW market, we have come to understand that the one characteristic all HNW clients have in common is a severe lack of time. By introducing this new MUA Concierge service, we are offering our clients a value-added service that will have a positive impact on their lives.”
 
We believe that by providing someone else to drive our clients’ vehicles for claims-related events, even if they are not in it, we are adding true convenience to their lifestyles, says Fourie. "The whole purpose of the service is to allow MUA clients to continue with their daily tasks whilst often inconvenient events are being attended to on their behalf.”
 
The MUA Concierge services will include:
• having the client’s vehicle picked up from their home or work and taken to get assessed when they have a claim;
• the client being picked up and taken to fetch their car after it has been repaired;
• the client being picked up and taken to fetch their courtesy car;
• the client being picked up and having their car dropped off for a service; or
• having the client and their vehicle being picked up should they have had one too many drinks;
• any other situation where the client’s vehicle needs to be taken somewhere.
 
In order to use the service, clients simply have to contact the MUA Assist line on 086 1000 MUA (682) a minimum of 1.5 hours before they and their vehicle (or their vehicle on its own) needs to be picked up. MUA dedicated consultants will then arrange with a professional chauffeuring company for two drivers in their own vehicle to meet the client at a location of choice to assist with either of the two scenarios: should the client not be able to drive their own vehicle, the one driver will drive their client and their car followed by his/her colleague driving their own car; or should the client be too busy to drop their vehicle off at a place it needs to be (such as a vehicle repair or assessment centre), one of the drivers will pick it up and drop it off for them.
 
For the same cost of R30 per month, MUA Concierge gives clients 12 trips a year, which they can now use not only at night but during the day as well. The MUA Concierge is available within a 50km radius of city centres in Johannesburg, Pretoria, Durban, East London, Port Elizabeth, George and Cape Town.
 
"This unique service is available immediately to all our motor policyholder clients as an optional extra. At MUA we constantly look for new ways to improve our service delivery and we believe that bringing true convenience to our clients is the ultimate key to adding real value,” concludes Fourie.

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