Financial services provider and Financial Wellness company Momentum is proud to announce that Momentum Health took first place in the Product Supplier of the Year – Healthcare category, at the 2017 Financial Intermediaries Association (FIA) awards ceremony which took place on 8 June 2017 at the Sandton Convention Centre.
This year was noteworthy for Momentum as they were nominated in four out of the ten categories for: Short Term Insurer of the Year – Personal Lines, Long Term Insurer of the Year – Risk, Product Supplier of the Year – Employee Benefits and Product Supplier of the Year – Healthcare.
With a purpose to enhance the Financial Wellness of individuals, families and businesses, the recognition received at the FIA awards represents an acknowledgement of the renewed focus the company has to cement Momentum as a client-centric and innovative service provider that is able to meet the needs of the clients they service.
Commenting on Momentum’s win, Damian McHugh, head of marketing for Momentum Health said, “By providing solutions and services that resonate well with our clients, we feel we are getting it right in meeting diverse needs of South Africans and providing a holistic approach to Financial Wellness. Obviously Momentum’s added value components, like HealthReturns and HealthSaver, are appealing to our consumers. We are able to deliver on our promise of enhancing and unlocking Financial Wellness.”
“With accountability as one of our values, each employee takes on the responsibility to put the client at the centre of what we do and offer service and experience excellence at every touch-point. This naturally also reflects on the relationship we have with financial advisers and the ease of doing business with Momentum.”
Momentum has one of the most comprehensive sets of solutions housed under one service provider and has developed a client value proposition centred around financial advice as the key to achieving lifetime Financial Wellness.
McHugh continues, “We are very pleased to have been recognised by the financial advisers who are the engine of the industry. At Momentum, we recognise the integral role that advice plays in the Financial Wellness of our clients. This accolade confirms that we are making strides in our client-centric strategy and we will continue to strive for excellence and innovation in our engagement with our stakeholders.”
The FIA Awards, now in their 19th year, survey their more than 12 000 strong member base comprising of licensed employee benefits consultants, financial advisers, medical schemes and short term insurance advisers throughout Southern Africa. The survey assesses the intermediaries’ experience of product suppliers on product quality, service quality, relationship quality and overall satisfaction.
In addition to having increased its membership to nearly 150, 000 Momentum Health recently received a higher-than-industry score by the South African Customer Satisfaction index (SACsi) for its members’ overall satisfaction with the medical aid and its ability to meet its members’ expectations.
Daine van den Bergh CMO for Momentum adds, “We recently introduced The Financial Wellness ‘wheel’ in order to ensure that we could make our purpose of financial wellness practical and easy. The result is that clients can now, in a simplified way, understand the link between a financial plan produced by a financial adviser and the solutions proposed to fulfil their specific needs. This also highlights the fact that Momentum's product range is the most comprehensive and competitive in the industry. The multiple nominations for FIA Awards are testimony that the independent financial adviser community has embraced holistic financial planning and has acknowledged Momentum as being able to deliver on that; and their willingness to partner with us on that journey".
McHugh concludes that “Momentum looks forward to continuing to work with financial advisers for the benefit of clients and the ongoing sustainability of the industry. We thank FIA for the acknowledgement and this vote of confidence from the adviser community.”