E-Learning key to skills development in SA’s evolving insurance sector

Jonathan Holden, Executive: Operations at Lion of Africa

Lion of Africa, South Africa’s only Level 1 B-BBEE short-term insurer, has unveiled its in-house developed e-Learning web-based training courses, aimed at empowering its staff and brokers with the latest information and trends in South Africa’s continuall

Jonathan Holden, Executive: Operations at Lion of Africa: says, “Our company has always had an ethos of growth and skills development across all communities and sectors of its workforce and the new e-Learning training courses fulfill this ambition.”

Holden explains that though the emphasis of the training courses is on insurance, there is scope and flexibility to develop any relevant or topical training course material when required.“For example, a course on fraud in the insurance industry can be expected in the near future.”

The web-based training courses aim to be educational and informative, commencing with the basic concepts and fundamentals of insurance. “There is a high degree of interaction and all modules conclude with a quiz that tests the knowledge of key concepts.”

According to Holden, Module One begins with a basic introduction and overview, followed by Module Two which demystifies the terms of insurance and Module Three which is a comprehensive review of risk. “As the modules progress, the material will become more complex and the tests more comprehensive. Our ultimate goal is to gain INSETA accreditation for the material.”

He adds, “We also intend to make these learning modules available to our registered brokers to further promote skills development in the industry and to show our broker network that we are serious about innovation and a differentiated service offering”.

“E-learning modules have myriad benefits for our key stakeholders. For example, our clients will benefit from a superior and more knowledgeable service experience and the financial services sector as a whole will benefit due to increased skills and knowledge transfer in its short-term insurance arm, which is positive for the growth of our country’s economy,” concludes Holden.