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October is Customer Month and the first week of the month is officially designated as Customer Service Week, a global event dedicated to honouring the essential role of customer service and the devoted professionals who tirelessly serve and support customers day in and day out.
South Africa has been rocked to its core over the past couple of years, with the recent devastation caused by the floods in KwaZulu-Natal the latest tragedy among a litany of disasters, including the riots and looting in 2021, the socio-economic impact of the COVID-19 pandemic and the ongoing deterioration of much of our infrastructure.
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In the life insurance industry, an ‘early’ claim is classified as a claim on a policy that has been in force for anything less than two to five years depending on the insurer’s practice. An early claim understandably raises some flags for the insurer to validate that all the pertinent facts were fully disclosed by the policyholder at the time of buying the cover.