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What’s the perfect equation for customer loyalty in the insurance industry? According to a global survey conducted by Bain & Company of more than 174 000 consumers in 18 countries, it’s flawless execution + an ecosystem of services + customer-centric innovation = customer loyalty.
Capital Legacy, the largest administrator of deceased estates in South Africa, has announced that its internal restructuring will form nine divisions, to better support its long-term growth plans.
On 25 July, Momentum Metropolitan announced that it had purchased the short term insurance portion of Alexander Forbes in what was one of the biggest industry acquisitions in the history of the financial services industry.
What do you believe will be the biggest challenge when the COFI framework is finally implemented?