Fedhealth placed tops in ThinkMoney survey

Fedhealth, one of South Africa's largest medical schemes, together with Momentum, have ranked tops as the best medical aid providers by ThinkMoney.co.za users.

The research was conducted from over 2 500 medical aid reviews written on the ThinkMoney site.

Thinkmoney users rate medical aid providers out of 5 according to the following criteria: service, premiums, payout process, claims process and level of cover. Fedhealth scored an impressive 3.9 out of 5 as an average rating as well as a scoring highly in the "service" category, with 3.8 out of 5. Fedhealth's claim process scored particularly highly, 4 out of 5, while its payout process received a score of 3.9 out of 5. Additionally, over 75% of people who posted reviews about Fedhealth would recommend this medical aid to their friends and family.

Peter Jordan, Principal Officer of Fedhealth, says Fedhealth is thrilled with this result. "The cherry on top was the 75 percent of our members who claimed they would recommend Fedhealth to friends and family. These survey results attest to the fact that we place great emphasis on ensuring our members receive the best service possible and keeping our Medical Aid benefits Real," he says.

"We hope that these results will reinforce to the public that now is the time to really consider their alternatives when choosing a medical scheme carefully. Unlike a life insurance that only pays out once, your relationship with your medical scheme is far more intimate. Having concerns dealt with timeously, receiving professional advice and knowing claims will be dealt with efficiently is critical. We will continue to work hard at keeping our service at a high standard and ensuring that we are really there for our members when they need us most," he concludes.