Coface launches new customer portal

William Surmon, Chief Commercial Officer, Coface South Africa.

Coface, the international credit insurer has launched CofaNet, an enhanced online credit insurance contract management tool.

“The portal has been improved with new features to enrich the user experience and provide easy navigation. There is unique access to all Coface's web interfaces, economic and strategic information tailored to the customer's business, product and tool document library, tutorials and FAQs - as well as easier, more targeted contacts with Coface’s commercial team,” said William Surmon, Chief Commercial Officer, Coface South Africa.

“CofaNet has been ergonomically redesigned for optimised use with mobile tools. Screens are enriched with a dynamic search engine and extensive menus.”

Coface’s other customer relationship tools include CofaMove, a mobile transaction application that allows customers to manage their portfolio in real time. EasyLiner is a portal for digitising sales for SMEs and CofaServe, a tool for integrating Coface’s features into the customer's databases for improved reactivity.

“The launch of Coface’s new customer portal is line with the priorities of its Fit to Win strategic plan, which include optimisation of customer service and operational efficiency. Digital transformation and the new portal reply to users’ needs to save time and optimise contract management,” said Mr Surmon.