The title of ‘best’ is something that all businesses strive for and work hard to achieve. Auto & General’s efforts in this regard have paid off with the announcement that it has been voted as the Best of the Best in two categories in the recent The Star Readers’ Choice Awards.
The annual awards sees consumers voting for their favourite businesses, service providers or items in various categories. Votes are then tallied to reveal who is tops in terms of excellence and quality of service.
According to the Head of Auto & General, Ricardo Coetzee: “Experience is the best teacher and over the past three decades, we have refined the way we do things to ensure certainty for our Broker partners and their customers. Customer-centricity and service-reliability is at the heart of what we do, and these two awards– for Best Car Insurance and Best Insurance Company (Personal) - prove that we are on the right track.”
At Auto & General, certainty and reliability are not hollow words – they are backed by a Service Pledge, which offers its Broker partners the right to exceptional service. If, for whatever reason, Auto & General are unable to keep a promise they have made, they’ll pay a self-imposed penalty fee.
“Our Service Pledge includes dealing with a dedicated broker service team; that during quote and sales stage, all information is captured correctly the first time and that Broker partners will be contacted 24 hours after their client has submitted a claim,” says Coetzee.
Coetzee concludes: “Winning these awards is an honour and privilege and we would like to take this opportunity to thank everyone who voted for us. In a world full of uncertainty, we’ll continue to promise certainty. In a world full of unpredictability, we’ll continue to deliver reliability.”
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