FANews
FANews
RELATED CATEGORIES

Auto & General Insurance puts its money where its mouth is

21 September 2020 Auto & General Insurance

In these uncertain and unpredictable times, service reliability is crucial. But, how many companies actually practice what they preach, are accountable for their actions, stick to their promises and put their money where their mouths are? Now is the time to make firm commitments, and stick to them.

This is exactly what Auto & General Insurance has done through its new and improved Service Pledge which offers its Broker partners the right to exceptional service.

“If, for whatever reason, we are unable to keep to a commitment we have made to our Broker partners, we’ll pay them a self-imposed penalty fee,” says Ricardo Coetzee, Head of Auto & General Insurance.

The Service Pledge includes dealing with a dedicated broker service team; that during quote and sales stage, all information is captured correctly the first time and that Broker partners will be contacted 24 hours after their client has submitted a claim.

“Our Service Pledge assures our Broker partners that we are willing to take accountability for the service we provide to them and their clients. It creates a culture of service excellence and ultimately, allows Auto & General to maintain partner satisfaction and brand loyalty. In a world full of uncertainty, we are promising certainty. In a world full of unpredictability, we are promising reliability.” concludes Coetzee.

Quick Polls

QUESTION

The shocking crime and motor vehicle accident statistics shared during a recent SHA presentation suggests that group personal accident and personal accident cover are a no-brainer. Do you agree?

ANSWER

Yes
No
Not sure
fanews magazine
FAnews April 2024 Get the latest issue of FAnews

This month's headlines

FAIS Ombud lashes broker for multiple compliance blunders
TCF… a regulatory misfit initiative?
The impact of NHI on medical malpractice insurance
Fixed versus variable: can you have your cake and eat it too?
The future world of work
Subscribe now