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Auto & General Insurance puts its money where its mouth is

21 September 2020 Auto & General Insurance

In these uncertain and unpredictable times, service reliability is crucial. But, how many companies actually practice what they preach, are accountable for their actions, stick to their promises and put their money where their mouths are? Now is the time to make firm commitments, and stick to them.

This is exactly what Auto & General Insurance has done through its new and improved Service Pledge which offers its Broker partners the right to exceptional service.

“If, for whatever reason, we are unable to keep to a commitment we have made to our Broker partners, we’ll pay them a self-imposed penalty fee,” says Ricardo Coetzee, Head of Auto & General Insurance.

The Service Pledge includes dealing with a dedicated broker service team; that during quote and sales stage, all information is captured correctly the first time and that Broker partners will be contacted 24 hours after their client has submitted a claim.

“Our Service Pledge assures our Broker partners that we are willing to take accountability for the service we provide to them and their clients. It creates a culture of service excellence and ultimately, allows Auto & General to maintain partner satisfaction and brand loyalty. In a world full of uncertainty, we are promising certainty. In a world full of unpredictability, we are promising reliability.” concludes Coetzee.

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QUESTION

Which of the following factors will make the biggest difference to the profitability of a short-term insurance brokerage over the next five years?

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Implementing tech-backed distribution platforms
Diversifying into specialist risk management & risk advisory services
Renewing focus on the broker-client relationships
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