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Discovery Health launches first member lounge at Fourways Life Hospital

20 September 2010 Discovery Health

Discovery Health has launched the first Discovery member support lounge at Fourways Life Hospital. This lounge will provide members and their families with a wide range of support services during hospital stays.

“Discovery Health is committed to ensuring our members have access to top quality healthcare and world-class service delivery. We understand that hospitalisations are often a very difficult and stressful time for the whole family,” says Dr Jonathan Broomberg, CEO, Discovery Health “The member lounge is part of an initiative to provide additional support to Discovery Health members and their families when they need us the most.”

The lounge follows the concept of an airport lounge. Facilities include overnight and ablution facilities, a playroom for children and Internet connectivity. There is also an area for counselling sessions and Discovery Health members will be able to get assistance with claims and benefit confirmation queries in the hospital environment.

The lounge is open to all members of all schemes managed by Discovery Health and members must present either their Discovery Health Membership Card or ID to gain access to the facilities.

The Fourways Life member lounge is a pilot project and will run for a minimum of 12 months, after this period Discovery will analyse the feedback on the lounge concept for potential roll-out in other regional hospitals.

This project is one of several high-touch service initiatives Discovery has developed this year, and others to be launched next year, which aim to add value and make a difference to their members’ lives at the time of most pressing need. Discovery has recently rolled out support projects for patients undergoing renal dialysis and oncology treatment.

This aligns all the moving parts of the Discovery offering – from the wellness benefits of the Vitality programme to the funding of the most expensive and complex health services, so that Discovery clients receive value whether they are sick or healthy.

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