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Banking, like many other sectors, has responded to rapid change and evolving customer needs by developing a digital strategy. Banks in South Africa are increasingly using new technologies, digital solutions and data analytics to reimagine and enhance customer service and provide personalised offerings. Data increasingly holds the key to a positive customer experience – especially for banks prioritising sustainability.
SA’s major banks delivered strong earnings growth against complex operating conditions, a volatile macroeconomic context and a local economy under strain
Do you think short-term insurance broking will survive the AI plus humanoid robotics age?