Digital entrants are game-changers in SA’s banking industry
SA’s banking sector is increasingly moving towards a ‘marketplace without boundaries’, shaped by the fast-approaching entry of new digital players challenging the status quo in the market, and driving unprecedented levels of innovation. In response, the ‘four universal banks’ (Absa, FirstRand, Nedbank and Standard Bank) have continued to pursue large-scale transformation programmes aimed at improving customer experience, digital transformation, and new ways-of-working and enterprise-wide cost reduction. These are some of the key highlights from an analysis issued today PwC’s Strategy& on the future of banking in South Africa.