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Banking customers embracing in-branch digital banking channels

30 October 2017

Banking customers who traditionally bank via branches are embracing in-branch digital banking channels, says First National Bank (FNB).

The end of “one-size-fits-all” banking?

15 September 2017

With Capitec’s latest trading update making a case for what consumers in emerging markets want – and need – the time for “one-size-fits-all” banking looks set to be over. As the bank continues attracting up to 150 000 new customers each month, it’s redefining the “typical banking experience”. Marwan Elnakat, Digital Banking Solutions Director for the CISMEA region at Gemalto, argues that a similar evolution is underway in the digital banking space. While banks have responded well for the most part, offering new digital services such as mobile apps and online portals, next generation users are already demanding a move away from a “one-size-fits-all” approach to digital banking.

Should I trust my child with my credit card online?

14 September 2017

It’s an unpleasant thought that your own offspring might be the reason your credit card details are harvested, or that they’d abuse your generosity – but considering card payments constituted 61% if all payment transactions in 2016 and card fraud is on the rise, not an impossible one. The South African Banking Risk and Information Centre (SABRCI) reports the banking industry’s gross fraud losses has increased by 13% in 2016, to around R374m.

Keeping up with the banking needs of millennials

31 July 2017

The Millennial generation expects a lot more than digital savviness from their bank; they want a digitally capable bank that understands their financial aspirations, offers them help and solutions to achieve financial independence.

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