Several years later, most insurers have settled into hybrid working models, invested in digital transformation, and adapted their operating structures. Yet, many brokers and advisers still tell us they are spending too much time chasing responses, escalating issues, and managing client frustration.
At FAnews, we want to take the industry's pulse.
Has service improved? Are insurers delivering on their promises? Is accountability where it should be, and what impact is this having on your business?
Whether you operate in life, investments, employee benefits, healthcare, or short-term insurance, we want to hear from you.
Take a few minutes to share your experience and help us understand whether the industry has truly moved forward, or whether some old challenges remain firmly in place.
Delayed quotes. Unanswered emails. Claims frustrations. Accountability gaps.
These were common complaints during and after COVID-19.
Several years later, has anything changed?
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