Artificial Intelligence (AI) and insurance fraud - your insights matter

This short sentiment survey explores your opinions on AI, generative fraud, and the power of collaboration in the South African insurance industry. Have your say - your insights matter!

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To what extent do you believe AI can improve fraud detection in the South African insurance industry?

Not at all
Somewhat effective
Very effective
Transformational

Next 9.00%

Correct

Incorrect

Next 9.00%

In your opinion, what plays a bigger role in uncovering fraud today—human investigation or AI-driven analytics?

Human expertise
AI-driven insights
A balanced combination
Not sure

Next 18.00%

Correct

Incorrect

Next 18.00%

How confident are you in the reliability of AI-generated insights when flagging potentially fraudulent claims?

I fully trust AI insights
I trust them but need human verification
I’m skeptical of AI outputs
I don’t trust them at all

Next 27.00%

Correct

Incorrect

Next 27.00%

Do you believe the South African insurance industry is technologically ready to combat next-generation fraud (e.g., synthetic identities, AI-forged documents)?

Yes, fully ready
Somewhat ready
Not ready
Not sure

Next 36.00%

Correct

Incorrect

Next 36.00%

The Role of Industry Collaboration How valuable are consortium-based data sharing platforms in addressing fraud that spans across multiple insurers?

Extremely valuable
Somewhat helpful
Not very helpful
Not familiar with consortiums

Next 45.00%

Correct

Incorrect

Next 45.00%

What concerns you most about generative AI in relation to fraud? (Select all that apply)

Creation of fake documents/IDs
Synthetic claims and photos/videos
Fraudsters using AI to bypass controls
Ethical misuse of customer data
I have no concerns

Next 54.00%

Correct

Incorrect

Next 54.00%

Where should insurers invest more to tackle AI-related fraud risks?

Hiring data scientists
Better data infrastructure
Industry collaboration platforms
AI detection tools
Employee upskilling

Next 63.00%

Correct

Incorrect

Next 63.00%

Do you agree with the following statement: “Advanced fraud detection systems are only as good as the people using them”?

Strongly agree
Agree
Disagree
Strongly disagree

Next 72.00%

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Incorrect

Next 72.00%

How open is the industry to experimenting with AI-enabled fraud detection tools?

Very open
Somewhat open
Reluctant
Resistant to change

Next 81.00%

Correct

Incorrect

Next 81.00%

In the next 3–5 years, do you believe AI will significantly reduce fraud losses in the South African insurance sector?

Yes, significantly
Slightly
Not at all
Unsure

Next 90.00%

Correct

Incorrect

Next 90.00%