It is unclear what role medical scheme brokers will play following the implementation of the country’s National Health Insurance (NHI) scheme? Which of the following scenarios are, in your view, the most likely?

[a] Brokers join NHI as state-employed consultants. (10.81%)

[b] Brokers sell medical schemes to a shrinking customer base. (29.73%)

[c] Medical schemes disappear; brokers sell health insurance only. (16.22%)

[d] NHI will be put on hold. (43.24%)

Claims notifications for the year… what are we likely to see in 2021?

Principal agents being held liable in the contracting environment (0%)

An increase in defamation lawsuits between professionals (0%)

Undertaking professional work outside the specific field of expertise (0%)

Impractical and unclear contracts that do not reflect the intentions of parties (0%)

How to give affordable and appropriate financial advice to the low income market segment. There is little room on a R50 pm policy for advisers to be remunerated for the time it would it would take to educate & fulfil admin function. What is the solution?

[a] Eliminate non-advice sales / telesales (7.46%)

[b] Implement industry standards for non-advice information (29.85%)

[c] Introduce an insurer-funded pro-bono advice network to low income earners (52.24%)

[d] Reinforce the Policyholder Protection Rules (10.45%)

What could be the biggest differentiator in 2021?

Operations and customer experience (40%)

Generating continuous innovation in insurance policies (46.67%)

Sales strategies (13.33%)

There may be a view that the client is always blameless and the broker/adviser, the perpetrator of bad tricks. Do you believe the industry is dragging its feet when it comes to TCF?

No, there are many cases where the adviser/broker did provide suitable advice, yet the complainant still approaches the Ombud (45%)

Yes, many still do not understand TCF (21.67%)

No, because some (33.33%)

ASISA’s lobbying of the SARB to suspend Circular 15, which contained significant changes to foreign exchange controls. What is your take on this accusation?

[a] ASISA was right to seek clarity on Circular 15 (31.82%)

[b] Large asset managers are conflicted & will suffer financially if Circular 15 stands (54.55%)

[c] Savers get enough exposure to offshore assets under existing Reg 28 (9.09%)

[d] Who cares? (4.55%)

Which of the following business models do you favour to achieve a sustainable succession outcome in your financial advice practice?

[a] I will find an independent financial planner to buy my business (17.65%)

[b] I will sell a portion of my advice practice to a large corporate (14.71%)

[c] I will join a large firm and give up my independence (8.82%)

[d] I will invite another independent financial planner to join me (44.12%)

[e] I will partner with a large firm (14.71%)

How ready are you for the 1 July 2021 deadline for full compliance with the Protection of Personal Information (POPI) Act?

We are 90% of the way there; just putting the final touches to our POPI plan. (41.67%)

We are more than halfway there; we will not struggle to make the deadline. (13.89%)

We are still figuring out what is required from us for POPI compliance (30.56%)

Remind me, what is POPI again? (13.89%)

How can medical schemes demonstrate value in a post-pandemic economy?

Focused yet simple communication is crucial to demonstrate the cover's value (25%)

It is critical for medical schemes to focus on the customer experience and satisfaction (18.75%)

It is vital to get benefit communications and customer experience on point (56.25%)

Which of the following factors will make the biggest difference to the profitability of a short-term insurance brokerage over the next five years?

Implementing tech-backed distribution platforms (25.86%)

Diversifying into specialist risk management & risk advisory services (27.59%)

Renewing focus on the broker-client relationships (46.55%)