Have you ever used direct Insurers in your personal capacity?

Yes (8.99%)

No (62.92%)

Obtained quotes but declined (28.09%)

Short-term brokers : Rate the service you receive from your Insurers with regards to claims handling

Excellent (99.65%)

Good (0.08%)

Average (0.18%)

Poor (0.06%)

Very poor (0.02%)

Rate the service your receive from your financial service exchange provider

Excellent (35%)

Good (15%)

Average (35%)

Poor (5%)

Very Poor (10%)

Based on the previous poll: how do you motivate your staff?

Increase (3.7%)

Bonus (11.11%)

Incentive bonus (44.44%)

Profit sharing (3.7%)

Training (14.81%)

Gifts (3.7%)

Incentive trips (7.41%)

All of the above (11.11%)

In your working environment, what is the ONE thing you cannot do without?

Competent staff (50%)

Administration systems (8.57%)

Office equipment (5.71%)

Marketing tools (0%)

Internet and email (27.14%)

Cellphone (7.14%)

Outsourcing (0%)

Compliance (1.43%)

Rate your intermediary body on what they do for you.

Excellent (10.53%)

Good (26.32%)

Average (21.05%)

Poor (18.42%)

Very poor (23.68%)

Rate the service you receive from the FSB.

Excellent (4.23%)

Good (4.23%)

Average (16.9%)

Poor (35.21%)

Very poor (39.44%)

A lot has transpired over the last year - Do you believe the PFA, Vuyani Ngalwana, has added value to the industry?

Yes (67.77%)

No (32.23%)

Medical Scheme Brokers: do you look at the Medical Schemes' Credit Rating before advising you client on joining a medical scheme?

Yes (47.06%)

No (23.53%)

Sometimes (29.41%)

Healthcare bokers: Does your admin duties outweigh your commission earnings? If so, by what percentage?

Yes (9.09%)

Yes, up to 30% (21.59%)

Yes, 30% - 60% (36.36%)

Yes, more than 60% (30.68%)

No (2.27%)