The regulators recently announced the introduction of a super ombudsman to streamline consumer complaints against financial services providers FSPs. Will this additional supervisory layer result in better complaints resolution outcomes?

No, it will slow things down further (20%)

We need more rowers, fewer managers (40%)

The more things change, the more they stay the same (20%)

Yes, it should speed things up (20%)

Are you concerned about the insurance industry’s (including Sasria’s) capacity to administer, assess and pay-out unrest-related claims?

Yes (80%)

No (20%)

The reinsurance market continues to harden…

I believe the hardening market conditions are set to stay for the remainder of 2021 (11.76%)

I believe the hardening market conditions are set to stay well into 2022 (17.65%)

I believe the hardening market conditions are set to stay well into 2022 and 2023 (58.82%)

I am still reeling from the mayhem caused by the July renewals (11.76%)

The agriculture sector is an important contributor to SA’s annual GDP and as such creates countless opportunities for brokers to sell commercial insurance covers. What is your current position on selling commercial Agri-insurance solutions?

Already offer Agri-insurance solutions, with great success (30%)

Already offer Agri-insurance, but thinking of exiting (10%)

Commercial Agri-insurance market is too complicated / concentrated (20%)

Still considering whether to add Agri-insurance solutions (40%)

The biggest changes brought by COVID-19 were that of servicing clients and meeting the changing and increasing customer expectations, while providing a satisfactory customer experience. Do you think…

The short term insurance industry has managed to navigate unchartered risk territory in a year thrown into chaos by the COVID-19 pandemic (10%)

Not all players emerged the pandemic unscathed (20%)

The industry collectively has some challenges ahead to meet changing and increasing customer expectations (0%)

Short term insurers will need to find and address the service and product delivery shortfalls to customers, who show an increasing propensity to take their business elsewhere if left dissatisfied (70%)

Asset managers are increasingly saying that impact / sustainable investing strategies will deliver better risk-adjusted returns for your clients over the long-term. How do you respond?

My clients insist on sustainable investing (23.53%)

Risk-adjusted return should be the only consideration (29.41%)

Sustainable investing outweighs returns, always (29.41%)

Sustainable investing is great; but my client cannot risk outliving his portfolio (17.65%)

The next year or two will continue to be a turbulent one with regards to regulatory change. Do you think…

What we need is less regulation not more (33.33%)

The industry has overwhelmed itself with its own excessive regulation (25%)

The industry is bracing itself to deal with the regulatory changes, and brokers and insurers need to stay well informed of the effects of these changes (41.67%)

The industry has been there for people, in their time of need, and advisers have adapted well to the changes. Do you agree?

Yes (73.44%)

No (26.56%)

Are you in broad agreement with Momentum’s shift from an adviser-centric to an advice-led financial planning and business model?

Yes (81.13%)

No (18.87%)

Have you considered going the more flexible blended annuity route, or are you comfortable with the alternative of investing in both life and living annuities at retirement?

Yes (48.84%)

No (16.28%)

Sometimes, depending on the client (34.88%)