Millennials make up 30% of the South African job market; these are your clients and future clients. Do you engage with them?

No, not my target audience (15%)

Yes, the same as all my other clients (38.33%)

Yes, via social media (20%)

Some engagement but by far the most difficult generation to engage with (26.67%)

Do you believe crime in SA could be minimised as a result of collaborative efforts or does something else need to happen in order for us to really see the change?

Yes (36.29%)

No (5.65%)

Government needs to step up (58.06%)

The FPI has made the industry news headlines for the wrong reasons. Do you believe this will have any effect on the credibility of the CFP designation?

Yes (65.52%)

No, not really (5.17%)

I am not sure… time will tell (29.31%)

The FIA Award Winners were announced. There were some surprises, especially in the short term categories. So tell us why the smaller guy took two awards away from the big insurers?

Personal service and no read tape is critical and that’s what we get with the smaller company (53.97%)

It’s someone that truly understands our business (9.52%)

I have no idea, maybe they asked the wrong people (14.29%)

Some big players are currently making a few unpopular decisions affecting brokers negatively (22.22%)

Liberty recently shared the news that its IT systems were targeted by hackers who had taken the company’s data and demanded payment:

Will affect its reputation, future profits and goodwill of the business (13.21%)

Should be a wakeup call to many in the insurance industry of the potential risks that are out there (83.02%)

Is just another breach to be reported in South Africa (3.77%)

Fraudsters are developing relationships with people who work within insurers. These people become sources of inside information into the insurers business. Is enough being done to identify this as a legitimate threat?

Yes, insurers are well aware of the threat and are addressing it (26.19%)

No, this is a new trend that needs to be looked at (73.81%)

Will artificial intelligence be the death of the intermediary and many other professionals?

Yes (16.85%)

No, it will be the complete opposite. The human touch will still be necessary in the customer relationship. (59.55%)

Only time will tell (23.6%)

Can true value be found in social media engagements with clients?

Yes, I have found that clients really want to connect with an adviser before they sit down with them, and social media provides a platform for this. (64.71%)

No, This industry has become what it is today because business was done in a certain way. Social Media engagement, if any, should be minimal. (35.29%)

A few years ago, clients had to prove themselves to insurers. Things have changed. Do you believe the onus of proof lies with the insurer today?

Yes (44.09%)

No (27.56%)

It depends (28.35%)

Are we heading for an over regulated industry?

Yes (76.74%)

No (8.53%)

Only time will tell (14.73%)