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Better Business

Building blocks to brand loyalty – part 1
Building blocks to brand loyalty – part 1Myra Knoesen02 August 2017

Growing and maintaining long-term client relationships goes beyond good customer service. It is often said that if you truly care about your clients, they will care about you. It is important that client relationships are nurtured and clients receive the best care at every point of sale, including during and after the sales process.

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Building blocks to brand loyalty – part 2
Building blocks to brand loyalty – part 2Myra Knoesen02 August 2017

In a continuation from part one, in part two of the article we will take a look at factors set to building solid customer relationships and brand loyalty.

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A question of basics when it comes to employee engagement
A question of basics when it comes to employee engagementJonathan Faurie02 August 2017

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Engaged employees build better businesses - part 1
Engaged employees build better businesses - part 1Jonathan Faurie02 August 2017

Owners and managers of businesses go to work to achieve one thing; they work to believe that the doors of the business will open in the morning…come what may. This simple business principle may seem basic and common sense in nature; however, it plays a larger influencing role than many businessmen and women care to admit.

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Engaged employees do better business - part 2
Engaged employees do better business - part 202 August 2017

I wrote an article last week on a topic that I am very passionate about. In a world where we are facing tough economic times, companies are looking for ways in which to optimise performances in order to improve production which ultimately leads to increased profits.

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Winning at client grumblings – part 2
Winning at client grumblings – part 2Myra Knoesen14 July 2017

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Winning at client grumblings – part 1
Winning at client grumblings – part 1Myra Knoesen14 July 2017

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QUESTION

The first phase of RDR is upon us. Is your practice ready to move from commissions based to fees based?

ANSWER

Yes. Its good practice, my clients deserve the best advice at an appropriate price.
No. I don’t think any practice will be 100% ready to become fee based.
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