It is so much better to get a "Yes" – part 2

18 February 2021 Myra Knoesen

Rejection can be quite a downer, especially when you are banking your hopes on a positive outcome. No one likes to receive a "No", when it is so much better to get a "Yes". 

Handling rejection

Now that you are comfortable with the fact that you are going to be told “no,” Dan Streeter, Principal of IMPART Learning Solutions and founder of Three Creative, Tim Brown, consider some ways to handle this rejection:

  • Understand that “no” is not negative, it’s only feedback - Life is neutral. The only one who is placing a label on this event is you. Don’t take it personal.
  • Get a clue - No doesn't always mean no. Instead, often, it's just an easier answer than, "I'm not sure" or "I don't know" or "I'm not ready at this moment to give you an answer."
  • Labels are sticky - Once a rejection occurs, it is easy to move the label from the event to then labeling ourselves by saying: “I suck … I am a terrible person … I am such a loser… Why would anyone buy from me?” Breathe and stop with the labels. Instead, interrupt that thinking with: “It is just experience.”
  • Reflection is not just a three-syllable word - Most people make the same mistakes over and over again because they never ask themselves or their customers what they could have done differently. Prospects when asked, many times, will be incredibly open with you about the reasons why they chose a competitor.
  • Embrace being in second place - We know that our competitor’s best clients are just one mistake away from calling us. Never burn a bridge, keep in contact with clients (but avoid the “just checking-in call”), keep visiting with them at networking events and act as their resource broker.
  • Be a resource broker - Want the fastest way to become number one? Send your prospect “a trickle” of contacts that they need to know either personally or professionally. It is almost guaranteed that no one else is doing this.
  • Realise you are not the "Godfather" - In the movie, The Godfather Part II, Michael Corleone famously mumbles, “Keep your friends close and your enemies closer.” Remember: the workplace is not the mafia. Make friends with your competitors. This may go against every dog-eat-dog, business-world, sense you have, but remember, your competitors are just like you. At times, they are overwhelmed, not every customer fits their business model, they need the help of outside expertise, and who knows, they may even be in need of a sub-contractor from time to time. And if they do not know, like, and trust you, they will not call you. 

Do things differently

There is always a reason behind rejection. Sometimes rejection stems from a bad idea, mismatching needs and values, a bad approach etc.

However, if you can understand the reason behind the rejection, you can do things differently next time. This will be immensely helpful in your growth.


Bookmark and Share
Quick Polls


The Budget Speech 2021...


Certainly taxpayer-friendly, with tax increases being kept to a minimum
Realistic and in accordance with my expectation
Is welcomed news and will go a long way to bolster the economy and South Africa
I have mixed feelings… cutbacks and reprioritisations in government spending pose a significant risk and will come at a cost
Oh no! What about our booze and tobacco! Higher sin taxes
fanews magazine
FAnews February 2021 Get the latest issue of FAnews

This month's headlines

FNA VS Compliance: Advisers still tripping up on section 8(1) of the Code!
Taking the lessons of 2020, into 2021
Motor insurers take note: Replacement parts cannot compromise an insured’s safety!
The broker’s dilemma: Courts lambaste non-life insures for business interruption shortcomings
Leading experts warn the world about the dangers ahead
The world of work 2021… smarter, faster, simpler
Trends that will shape the life insurance industry going forward
Subscribe now