Outdoor insurer unveils mobile app

31 October 2012 Cross Country Insurance Consultants

Cross Country Insurance Consultants (CCIC) has launched the free CCIC mobile application for smartphones on the Apple iOS, Android, and Blackberry platforms that lets customers request quotes and submit claims while out in the field and call for assistance in the event of an emergency.

“We have more than 10 years experience in supplying niche insurance products and related support to outdoor enthusiasts. Given that smartphones have become virtually pervasive amongst our clients, we decided to offer them a convenient way of claiming while they are enjoying their hobby without having to drive all the way to a claims office,” says Ian Georgeson, CEO of CCIC.

The app allows registered users to submit information on a vehicle or other outdoor equipment they want to insure and receive a quote based on that information. It provides information about the range of CCIC products and services with the option to request a call back from an agent.

“We want to provide our customers with the peace of mind that should the worst happen, we provide them with protection against any eventuality. The innovative features of the app to allow customers to submit a claim from virtually anywhere in a user-friendly way expedites the process and empowers them to collect the necessary information for us to process their claim as fast as possible,” adds Georgeson.

The app allows the user to take photos of the accident, gather third-party information, and the details of the accident and witnesses.

Another important feature of the app is its emergency assistance button. This provides users with access to the assistance products offered with their Cross Country insurance policy and makes use of the capabilities of their smartphones to enhance those services.

Users need to bear in mind that they would have to have data roaming enabled on their smartphones to benefit from the application when travelling internationally.
Quick Polls


How confident are you that insurers treat policyholders fairly, according to the Treating Customers Fairly (TCF) principles?


Very confident, insurers prioritise fair treatment
Somewhat confident, but improvements are needed
Not confident, there are significant issues with fair treatment
fanews magazine
FAnews June 2024 Get the latest issue of FAnews

This month's headlines

Understanding prescription in claims for professional negligence
Climate change… the single biggest risk facing insurers
Insuring the unpredictable: 2024 global election risks
Financial advice crucial as clients’ Life policy premiums rise sharply
Guiding clients through the Two-Pot Retirement System
There is diversification, and true diversification – choose wisely
Decoding the shift in investment patterns
Subscribe now