Mutual & Federal’s vehicle accident management process (VAMP) is proving to be successful and should be available in all nine provinces across South Africa by the end of the year.
VAMP was launched in Gauteng in April 2003, and the process will be rolled out nationally within the next couple of months.
“VAMP is the first of its kind in the short-term insurance industry in South Africa and is aimed at giving policyholders peace of mind by making them feel safe and secure at the scene of an accident or breakdown," says Mariette Hendriks, General Manager Claims, Mutual & Federal.
“The aim is to take control of the whole towing and panel beating process from beginning to end in order to limit unnecessary delays and costs and in so doing, contain premiums and increase service levels to our policyholders.”
First Road Emergency, South Africa's largest towing operator, was Mutual & Federal’s partner when the initiative was launched.
It has taken Mutual & Federal 18 months to complete the project nationally throughout South Africa, but if you consider the logistics and the extent of the project, Hendriks believes it’s a job well done.
“Ultimately, we want our policyholders to benefit,” she says. “We want to offer them a quality service when they need it most.
But it is also our aim to assist in eradicating unnecessary costs in the towing and panel beating industries in South Africa.
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