The latest addition to the Mutual & Federal national chain of claims centres, where accident damaged vehicles can be taken for assessment, is proving a hit with their Bloemfontein client-base thanks to enthusiastic support from local brokers and intermedi
Activity levels at the centre in Zastron Street in the Bloemfontein CBD have significantly exceeded projections for the first three months.
The facility opened in November, following a survey of the Bloemfontein broker community which indicated strong demand for a modern, appointment-driven claims assessment centre at a convenient, central location.
Chris Thessner, the Mutual & Federal regional claims manager for the Free State, commented: "We were confident the centre would be well utilised in view of feedback from local brokers and intermediaries. However, the volumes in the post-launch period have exceeded all expectations.
"Brokers have encouraged their clients to make full use of the phone-in appointment system and then follow up with a drive-in assessment.
"Client reaction is also extremely positive. The pleasant, modern environment and the time-efficiency of the process are greatly appreciated.
Mutual & Federal pioneered the drive-in claims concept in South Africa in the early 90's and now has eight facilities in major metropolitan centres across the country.
The network reflects the short-term insurers commitment to prompt and professional claims settlement through on-the-ground, localised representation backed by modern, streamlined systems.
The Bloemfontein unit is staffed by a dedicated motor engineer and claims negotiator.
A client or broker phones for an appointment (tel. 051-430 3262) and in most cases, an appointment is scheduled within a day. Each appointment lasts 45 minutes, in which time the client drops off the vehicle and fills in the necessary documentation at the centres reception area and lounge.
Audatex software facilitates the instant assessment and costing of the work. The client is then furnished with a list of approved panel-beaters selected because of their high quality and service standards.
"The processes can be completed while the client enjoys coffee in our lounge," Chris Thessner noted. "This strikes a chord with clients who lead busy lifestyles.
"The large month-on-month increase in volumes indicates firm backing from intermediaries and good word-of-mouth referrals by satisfied clients. We thank both the broker community and the public at large for such strong support."
The Bloemfontein centre will not be resting on its laurels, however. Service levels and client requirements will be constantly monitored with a view to introducing enhancements as future needs emerge.
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