Fire incident highlights importance of using only accredited motor body repairer

The South African Motor Body Repairers’ Association (SAMBRA), a proud association of the Retail Motor Industry Organisation (RMI), has expressed concern following a recent incident in Waterloo, KwaZulu-Natal, where five customers’ vehicles were gutted in a fire at an unaccredited panel-beating workshop.

According to a SowetanLIVE article published on 2 July, the fire reportedly started when the workshop owner, believed to be operating informally, attempted to burn rubbish near the vehicles. The flames quickly spread, resulting in extensive damage. Fortunately, no injuries were reported.

Juan Hanekom, national director of SAMBRA, says the incident serves as a stark reminder of the risks consumers face when entrusting their vehicles to unaccredited and unregulated service providers.

“Incidents like these are not only financially devastating for vehicle owners, but they also raise serious concerns about safety, liability, and insurance cover,” says Hanekom. “An accredited motor body repairer adheres to stringent health and safety regulations, carries appropriate insurance, and operates within industry-approved standards.”

Hanekom stresses that many consumers remain unaware of the potential consequences of using unverified operators. “Choosing a repairer that is SAMBRA-accredited gives customers peace of mind that their vehicle is in professional hands, that quality workmanship is guaranteed, and that strict safety protocols are followed,” he says.

SAMBRA urges the public to always verify a repairer’s credentials before booking in their vehicle. A list of accredited motor body repairers is available on the SAMBRA website.

Here are six useful questions to ask:
1. Which automotive associations does your business belong to, and is your business an accredited member of that association?
2. Does the company have a good reputation and do you use authentic, high-quality parts and materials? Do your research and check the social channels for satisfied or disgruntled customer comments.
3. Will you supply me with a detailed description of repairs and what methods will be used to repair my car?
4. How experienced is the team who will be working on my car?
5. Do you offer a guarantee on workmanship, paint and parts?
6. How long will it take to repair my car and will you keep me posted when delays occur?

“Your vehicle is one of your most valuable assets. Don’t take unnecessary risks with unqualified operators,” concludes Hanekom.