Travel insurers start to incorporate COVID-19 cover but there is still a way to go

21 July 2020 GlobalData

Findings from GlobalData’s 2019 UK Insurance Consumer Survey indicate that the most common reason for claiming on travel insurance was for costs related to medical expenses, with 30% of individuals who made a claim stating this reason.

Given that some providers have started to offer policies to new customers again, and in some cases providing elements of protection for costs relating to COVID-19 medical treatment, prospective travelers will feel somewhat at ease knowing they are covered.

GlobalData senior insurance analyst, Daniel Pearce, comments: “The latest developments in the travel insurance market include the resumption of travel insurance sales from Admiral, with modifications to include protection against coronavirus-related repatriation and medical expenses. With Admiral being the fourth-largest provider of travel insurance in 2019 according to GlobalData research, such policy changes indicate the approach that should be expected across the market as providers begin to open up new policy sales.”

Other examples of products entering the market come from Hays Travel and Tui, which also focus on the cost of COVID-19 medical expenses.

Pearce adds: “Despite these policy changes, there is still a long way to go before policyholders can be afforded the same level of protection against trip cancelations relating to COVID-19.”

According to GlobalData survey, the second most common reason for claims on travel insurance policies prior to the pandemic was trip cancelation, which accounted for 29% of claims made.

Pearce adds: “With disruption stemming from the pandemic likely to continue impacting the travel industry, policyholders will continue to feel at risk financially until policies begin to bridge this gap.”

Quick Polls


The offshore versus onshore debate has raged for decades. What portion of your clients’ discretionary ‘risk on’ capital would you consider investing in offshore equities?


Allocate per regulation 28
70% or more offshore; but consider rand strength / weakness when moving funds
70% or more onshore; JSE will outperform on a 3-5 year view
Take everything offshore; too much political risk
fanews magazine
FAnews April 2021 Get the latest issue of FAnews

This month's headlines

Randsomware attacks... SA businesses' biggest risk
Know the difference - compliance vs ethics
Better business by virtue of Beethoven
The future of vaccines
Harmonisation of retirement funds
Call centres and the maze of auto-prompts
The next 18 to 24 months are going to be tough
Subscribe now