South Africa’s first one card claim solution for the insurance industry

Accor Services, the leading issuer of prepaid incentive and reward services worldwide, has launched a One Card Claim Solution for the local insurance industry that links to a tailor-made redemption and merchant network, and translates into a hassle-free claims process for consumers.

The Ticket Payback MasterCard Debit card is designed to provide an innovative, simple, and efficient alternative to the conventional voucher system that is used by the majority of insurers. The card replaces all existing single-brand cards and vouchers, and provides an effective and measurable solution to insurers in the form of a branded redemption card that is linked to a preferred network of merchants.

Based in Johannesburg since its local launch in 2006, Accor Services has been serving international companies and communities for over 40 years and is a respected leader in the design, development and management of innovative prepaid solutions across the globe. South Africa will represent the Payback Card’s debut across Accor’s global network. Says Accor Service Managing Director, Gert Tuppinger, “While Accor Services is best known in South Africa for its diverse set of prepaid incentive and loyalty solutions, the Ticket Payback card is an unrivaled and smart solution for insurers that minimises the laborious processes associated with the claim process, improves the efficiency of the service to the claimant, and provides a measurable and safe spending device within a selected network of merchants that simultaneously rewards the insurer with competitive merchant rebates from a growing network of merchants.”

Accor Services reduces the claim process workload by seeing to all logistical processes, including delivery and a dedicated customer support service to the beneficiary. Flexible reporting functions also allow for the control and tracking of the card expenditure. The Payback Card can be tailor-made to suit the specific needs of the client, including company branding and on-site loading.

“The Ticket Payback card moves the claims process into the 21st century and represents a solution that is flexible, service-centric, merchant specific, measurable, and provides administrative and customer service support to the insurer and the beneficiary. It’s a win win solution,” concludes Tuppinger.